In May 2002 we created the "Glico Group Action Code" that shows models of basic activities that all Glico Group members are encouraged to follow. The Corporate Ethics Committee was also established to enhance ethical corporate activities and to ensure compliance with the Action Code. The Committee, chaired by the President, also operates the Corporate Ethics Hotline that employees can directly contact to report acts or behaviors that seem against the Code or corporate ethics whenever they see or hear about such acts.
Furthermore, we have set up the Compliance Committee to ensure that all Glico employees understand the spirit of the Glico Group Action Code in detail and its relevance to their daily tasks. The Committee is also responsible for formulating concrete actions to ensure compliance in all business activities. Through these programs, Glico promotes business operations based on compliance to fulfill its responsibilities as a respected member of society.
Food education is becoming increasingly recognized as an important way to nurture healthy body and mind, which are fundamental for developing sound character throughout one's life. Proper food education is considered especially important for children because children need to learn correct knowledge about foods and proper diet skills so they can develop healthy minds and bodies as they grow. Based on our corporate philosophy, "A Wholesome Life in the Best of Taste," Glico has long worked on food education through various activities such as product development, service, disseminating knowledge and information regarding foods, and sponsoring events about food-related experiences. It is also necessary that we put into action what we have leaned about foods in a consistent manner. Therefore, we will continue conducting enjoyable and interesting food education programs to help people learn proper dietary habits.
To enhance customer satisfaction, we have adopted the Service Policy for Customer Satisfaction, based on JIS Q 10002:2005, which is a guideline for quality management, customer satisfaction and complaint handling at organizations. The Policy focuses on the idea of "customer first" and clarifies roles and responsibilities of all management and employees in this regard. It also aims to enhance service mindset and skills of all Glico members through a management system comprising factors such as planning, practice, auditing and management reviews.
We will work to carefully listen to our customers, to solve customer complaints in a prompt, appropriate and sincere manner, and to reflect customers' opinions and ideas in our business administration so as to promote our business operations based on public confidence.
